Annual physical examinations ensure your pet's health, wellbeing, behaviour and diet are all in order. Microchipping, vaccinations, fleas, ticks and worming treatments and dentistry are all part of this.
"They all love animals"
Understanding that some couples who have kids and grandkids, treat their animals like people. Having well trained staff, who get to know us quickly, and who are always so nice, helpful and efficient. They do great follow up calls to monitor their patients, and if they say they will call back, they actually do call back. They love animals and are very involved with their work.
"You guys are simply the best"
Thank you for providing a cattery where our 2 cats have stayed several times, and get outstanding care. They come home each time so relaxed - none of this tail and nose in the air for 48 hours story. The result is we go away and have no worries about our cats.
"Always the best care for our fur babies"
I have always been a client of North Nowra Vets. Their care and compassion is so heartfelt. They care for my cats as if they were their own. Always available for emergency after hours calls. I also use the cattery when we go away and have never had a cat ignore me afterwards. We will remain a loyal customer at North Nowra Vets because they care.
"My best respect to all who are part of this team"
These vets, Cathy and Quentin and their team, I cannot speak more highly of their knowledge and care, it is wonderful and you never leave you pet for surgery wondering. They all have a true love of animals. My best respect to all who are part of this team. Well done.
"Visits are never rushed and our dog's checkups are very thorough"
We have always found Kathy, Quentin and staff very pleasant and helpful. Visits are never rushed and our dog's checkups are very thorough. The options for treatment are clearly explained so the best choice can be made. Our dog has the intelligence and strong will that his breed is known for but he is always very happy even excited to go to the North Nowra Veterinary Hospital and that surely is a strong a recommendation as any.
"Everyone is so welcoming and friendly!"
From a client's perspective, or 'owner of your patient', you have many years brought the "whole package" together in relation to you practice. Everyone is so welcoming and friendly which is great for both human and animal. I have for many years been referring friends, neighbours, acquaintances and clients from our own business to you knowing that they will receive professional care and excellent diagnosis.
"It's all about the little things you get right!"
It's not easy to say specifically which one thing makes for your customer service, as it's all about the little things you get right, such as keeping staff for long periods of time, so we see familiar faces and hear familiar voices on the phone. The fact that a number of people want to stay sends a powerful message that it's a good place to work.
"I pass 3 other clinics to get to you"
A lot of people ask me why I go out of my way to go to your clinic. It's because you have always given the best possible care, the centre is always fresh looking and a smile always available. At first I felt a bit apprehensive seeing someone other than Cathy or Quentin. But each and every time my distress has been eased with the knowledge and support given by all the team. I have always received 110%.
"Thanks for providing a hassle free service and a happy place"
I am pretty impresses when whoever is on the counter manages to call up Xena's details as I'm walking through the door so that by the time I reach the counter it's all up on the screen waiting for whatever has to be done. It's great and really efficient!! Thanks for the hassle free service and a happy place to walk into!
"I couldn't be happier with the service and care for my dog!"
Upon arrival I was very nervous as this was my first time taking my dog to Jervis Bay Vets. I had recently moved away from a hospital I was unhappy with. I could not recommend the Veterinary Clinic enough, the team are like a family and the veterinarian spent quality time with pet addressing the concerns I had. I am very happy.
"The vets took every precaution"
Thankyou to the vets and staff that saved my beautiful dobermann bitch "Sophie", I am a dog breeder and was very impressed with the communication between the vets, they were thorough, caring and professional, with a complicated medical condition (VWD). The vets took every precaution. I would recommend their services, your dog is in great hands here.
Our Great Dane has anxiety issues, for which she is being medicated. These medicines worked quite well for a time, but her anxiety started to increase, so we gave acupuncture a go. The difference was noticeable after the first treatment, and she continued to improve. After a few treatments she plateaued, and has been without treatment for a few months now, and still going well – she is much happier and calmer. I highly recommend giving it a go in Kristy's very talented hands.
"Our girl Freyja has a better doctor than us!"
Every time we visit the vets they always go above and beyond for us. I always feel like they put in so much time for us. They also know how to handle one big wriggly great dane!
"I have never been to such a good vet!"
I am so glad I finally found a vet that really understands my anxious dog! All the nurses and vets are always gentle with my dog! Thank you!