Microchipping

Pet owners now have access to the NSW Pet Registry website to update your contact details linked to your microchip, report when your pet is missing, transfer ownership and pay your registration fees.

At what age must I microchip my pet?

In NSW, all cats and dogs must be microchipped by the age of 12 weeks or before they are sold or rehomed. Therefore, your new pet should already be listed on the NSW Pet Registry with a microchip number under the previous owner or breeder’s name. When you collect your pet, the breeder or previous owner should transfer the pet to you on the registry by adding your telephone number or email address to the pet’s microchip number.

How do my details get linked to the microchip?

Every microchip carries a unique ID number, which is linked to your contact details. When your pet is microchipped at the vet we will submit your details along with the unique ID to the NSW pet registry website. You can then log into the NSW Pet Registry website, create a profile and claim your pet by entering in their microchip details or your phone number.

How do I update my new/current pet’s microchip details?

If you have just adopted a new pet and they are already micro-chipped it is up to you to ensure that you have the contact details linked to the microchip changed as soon as possible. Otherwise if your pet goes missing the contact details will remain as the previous owner, making it more difficult to contact you. If you have not already claimed your pet on the Pet registry website, you will need to do this first.

To update your details simply access your profile on the NSW Pet Registry to change your details.

Why do we recommend a microchip?

Microchips ensure rangers, veterinarians and shelters can easily and quickly identify pets with a microchip scanner and have them reunited with their owners. We still recommended that your place a collar with a tag on your pet for those people who find your pet and do not have access to a microchip scanner.

What if my pet is stolen?

The microchip is permanent identification and unless you change the details they will always remain the same. So if your pet is stolen the microchip is only way to prove ownership.

How is a microchip implanted?

Implanting a microchip is a procedure performed during your veterinary consultation. It is a quick procedure where a chip the size of a rice grain is inserted underneath your pet’s skin between the shoulder blades.

What happens if my pet goes missing?

If you have lost your pet contact your local council and any surrounding veterinarians in the area. If they are microchipped they will be scanned and your will be contacted immediately provided your contact details are up to date.

I just adopted an older pet and they are not micro-chipped, do I need to have them microchipped?

Take your pet to your local vet if it is not microchipped. They’ll microchip your pet and add its number to the NSW Pet Registry. You can then log in to the registry, make a profile and ‘claim’ your pet in the database by searching for the microchip number and your contact telephone number or email address.

Breeders (Anyone that owns a cat or dog that has a litter)

What if I have a litter of puppies/kittens needing to be micro-chipped?

We recommend that you have already created a breeder profile on the Pet Registry website before visiting us with your litter of puppies/kittens. This enables us to easily add in the microchip details at the appointment time.

All breeders will have a Breeder ID number, which they can use to quickly add multiple animals to the registry when they are microchipped.

Registration

Breeders can choose to pay registration fees before an animal is sold or defer payment to the new owner. Breeders who are members of a Recognised Breeder Body can still claim discounted registration for animals kept for breeding purposes by paying the registration fee at their council; this discounted fee is not yet available online.

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We have two dogs, one elderly and one a puppy, with unique health needs. We also have three cats, one with a chronic health condition. At Jervis Bay Veterinary Clinic, all our pets get the care they need, and we’re always given detailed, easy-to-understand information regarding their treatment. We couldn't be happier that our babies are being given the absolute best care. Special mention to our usual vet, David, who always looks after our old girl, Brandy, with much patience and gentle care. - Jen

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It's not easy to say specifically which one thing makes for your customer service, as it's all about the little things you get right, such as keeping staff for long periods of time, so we see familiar faces and hear familiar voices on the phone. The fact that a number of people want to stay sends a powerful message that it's a good place to work.

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