Receptionists

Our receptionists are an integral part of our team. They are in many cases the face of our practice, greeting our clients and their pets when they first arrive in the waiting room. Our receptionists are very hands on, and love to get to know all of our patients and their owners. They also work closely with our vets and nurses.

As a receptionist in our team, you will have many responsibilities such as:

Customer service

Answering phones and scheduling appointments

Assisting clients with purchases of pet care supplies, pet food, preventative and prescription medications, and many other things

Updating client files

Processing payments for customers

Handling ingoing and outgoing emails

Organising documents and correspondence

Maintaining the cleanliness of assigned areas

Working closely with the nurses and vets to ensure timely consultations

RECEPTION TEAM

When you become a part of our team, you will be joining a group of like-minded individuals who feel valued and supported, and who all work together to always strive for the best for the animals in our care. We are all about positive outcomes for animals and their owners. Building a relationship with clients and their pets is very important to us.

VACCINATIONS

Just like humans, pets require vaccinations to keep them healthy and protect them from potentially fatal diseases. Treatment against these diseases is sometimes unsuccessful and this is why we strongly believe ‘prevention is better than cure’.

Lab Tests

Our in house pathology services enable our veterinarians to run on-the-spot diagnostic tests within minutes.

Latest News

Brachycephalic Syndrome

Jul 9, 2023

Joint problems mainly occur in dogs, but some large breads of cats may also suffer. This article explores the causes, diagnosis and treatment of osteoarthritis, cruciate ligament rupture, hip dysplasia and medial luxating patella in pets.

Laparoscopic Desexing

Aug 22, 2022

Laparoscopic desexing offers an alternative method of desexing female dogs and cats from the traditional ovariohysterectomy. It is increasing in popularity amongst both veterinarians and pet owners as it can offer a number of significant benefits.

Laparoscopic Assisted Gastropexy in Dogs

Aug 22, 2022

What is GDV? GDV (gastric dilatation and volvulus) is a very sudden and serious condition seen in dogs where, due to range of factors, the stomach first dilates (bloats), and subsequently rotates (twists) on itself. This leads to the entrapment of fluid and gas in the...

North Nowra Vet Hospital is a very professional, skilled and caring practice. My pets have been attending over the last 10 years now. - Adrienne Mason

I think your practice is brilliant I’ve been with you for about 10 years with various dogs mainly my jack that was put down and you were all beautiful about that made me feel so much better in a very difficult time for us he was 17 years old he was our baby. - Penelope

"Excellent service"

Excellent service from all concerned at Jervis Bay Vet. Reception were very pleasant and kept us informed on our arrival. Anna (our Vet) was so helpful and understanding. One of our dogs is a very difficult customer! And she is so patient and caring! Everything is explained and we leave very happy with our visit. - Julie

"I just love the care I receive for Millie Waterworth even though she hates being there"

- Michelle

"I’m visiting from out of state and my dog got a sore on his face that was weeping badly, after explaining the problem the vet got me in within an hour of contacting them"

- Terry

"We couldn't be happier that our babies are being given the absolute best care"

We have two dogs, one elderly and one a puppy, with unique health needs. We also have three cats, one with a chronic health condition. At Jervis Bay Veterinary Clinic, all our pets get the care they need, and we’re always given detailed, easy-to-understand information regarding their treatment. We couldn't be happier that our babies are being given the absolute best care. Special mention to our usual vet, David, who always looks after our old girl, Brandy, with much patience and gentle care. - Jen

"Couldn’t be happier"

The entire experience was excellent. We saw Dr. Sam- such a professional who has a lovely manner with my dog and with me, too. - Paul

"Highly recommend Jervis Bay Vet the staff at both Vincentia and North Nowra are wonderful"

- Daniella

"My best respect to all who are part of this team"

These vets, Quentin, David and their team, I cannot speak more highly of their knowledge and care, it is wonderful and you never leave you pet for surgery wondering. They all have a true love of animals. My best respect to all who are part of this team. Well done.

"Visits are never rushed and our dog's checkups are very thorough"

We have always found Quentin, David and staff very pleasant and helpful. Visits are never rushed and our dog's checkups are very thorough. The options for treatment are clearly explained so the best choice can be made. Our dog has the intelligence and strong will that his breed is known for but he is always very happy even excited to go to the North Nowra Veterinary Hospital and that surely is a strong a recommendation as any.

"Everyone is so welcoming and friendly!"

From a client's perspective, or 'owner of your patient', you have many years brought the "whole package" together in relation to you practice. Everyone is so welcoming and friendly which is great for both human and animal. I have for many years been referring friends, neighbours, acquaintances and clients from our own business to you knowing that they will receive professional care and excellent diagnosis.

"It's all about the little things you get right!"

It's not easy to say specifically which one thing makes for your customer service, as it's all about the little things you get right, such as keeping staff for long periods of time, so we see familiar faces and hear familiar voices on the phone. The fact that a number of people want to stay sends a powerful message that it's a good place to work.

"Thanks for providing a hassle free service and a happy place"

I am pretty impresses when whoever is on the counter manages to call up Xena's details as I'm walking through the door so that by the time I reach the counter it's all up on the screen waiting for whatever has to be done. It's great and really efficient!! Thanks for the hassle free service and a happy place to walk into!

"Our girl Freyja has a better doctor than us!"

Every time we visit the vets they always go above and beyond for us. I always feel like they put in so much time for us. They also know how to handle one big wriggly great dane!

"I have never been to such a good vet!"

I am so glad I finally found a vet that really understands my anxious dog! All the nurses and vets are always gentle with my dog! Thank you!

"I couldn't be happier with the service and care for my dog!"

Upon arrival I was very nervous as this was my first time taking my dog to Jervis Bay Vets. I had recently moved away from a hospital I was unhappy with. I could not recommend the Veterinary Clinic enough, the team are like a family and the veterinarian spent quality time with pet addressing the concerns I had. I am very happy.